For iAccess, please login the same way as you would on their mobile website:
If two-factor is failing
You will need to download the iAccess OTP app: 一通驗證器 Android: https://play.google.com/store/apps/details?id=com.iaccess.app.iaccessauthenticator iOS: https://itunes.apple.com/hk/app/%E4%B8%80%E9%80%9A%E9%A9%97%E8%AD%89%E5%99%A8/id1341580227?mt=8
When you login to Planto, just enter the 4 digits from the app
And iAccess should connect fine!
Still having trouble?
Reach out to us via the in-app Live Chat any time if you face issues linking your accounts!